9-1-1 Information Management System (9IMS) is a relational database that passively interacts with your 9-1-1 phone switch to collect every 9-1-1 call as soon as it is received by the 9-1-1 Center. 9IMS consists of the following modules:
- PSAP: A database repository for the MSAG and information related to the PSAP and third party providers such as contact information and network information.
- Wireless: A database repository for ESRK ranges and information related to each carrier, tower and sector. By documenting this supporting infrastructure, the PSAP has the ability to pro-actively review and edit current infrastructure. Included is a mapping application to depict the tower infrastructure for each carrier and the associated tower / sector data.
- VoIP: A database repository for ESQK ranges information related to each service provider.
- Watchdog: Monitors all 9-1-1 call related traffic for the purpose of identifying call data anomalies and alerting the PSAP of the issue. Watchdog monitors call data for Wireline, Wireless and VoIP. When the watchdog detects missing or incorrect data from a call, it issues an immediate alert for follow up action. Watchdog can be customized to meet specific needs of the PSAP. Some of the issues identified by Watchdog include but are not limited to:
- Calls with no ANI or ALI
- Calls with ANI but no ALI
- Calls with No Record Found
- Calls with invalid uncertainty
- Calls from an unlisted tower
- Calls from an unlisted tower sector
- Calls with an MSAG invalid address
- Calls with no class of service
- Calls with an invalid class of service
- Call Log: Ability to quickly access, search and map call data. Ability to generate ‘real time’ reports from call data in graphic and statistical format for a specified time frame. Examples of call statistic reports include but are not limited to:
- Call Count and Ratio: Provides data to support wireline, wireless and VoIP call ratio.
- Call Volume Statistics: Provides average call volume by hour and day of the week to support staffing.
- COF Statistics: Provides the percent of Phase II calls presented to the PSAP as well as the Phase II accuracy for each carrier and tower site sector as it relates to the FCC accuracy requirements.
- COF Trend Statistics: Provides awareness to the PSAP regarding each carrier as it relates to the percent of Phase II calls presented to the PSAP and the FCC accuracy requirements.
- Repeat Calls: Provides the calling party number (CPN) associated with a call presented to the PSAP a given number of times.
- Tower Site Sector Count: Provides the number of wireless calls routed to or transferred to the selected PSAP by tower site sector per carrier to identify potential problems or sites sectors to be considered for reroute.
- CDR Reports: Ability to quickly access and search for specific information from call detail records (CDR). Ability to generate ‘real time’ reports from CDR in graphic and statistical format for a specified time frame. Examples of CDR reports include but are not limited to:
- Abandon Calls: Provides ratio of abandon calls to answered calls.
- Call Answer Time: Provides statistics based on a target answer time.
- Call Duration: Provides statistics on call duration such as the number of calls above the target duration time, average call duration, maximum call duration.
- Trunk Utilization: Provides the number of calls received per call type and trunk.
- Radio System: A database repository to store and track radio sites and the links between sites. By documenting this supporting infrastructure, the PSAP has the ability to pro-actively review current infrastructure. Included is a mapping application to depict each radio tower.